SHIPPING & RETURN POLICY

Last updated August 30, 2019 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at support@greendoorcbd.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

 

Bonjour Life LLC

Attn: Returns - RMA #

2214 Artemis PLace

Los Angeles, CA 90064  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

GIFTS

If the purchased item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. 


REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

 

CANCELLATION

You may cancel your order within 1 hour of submitting the order to avoid charges. Notify us immediately at support@greendoorcbd.com If your order has already been processed please allow five to seven (5-7) business days for a refund.


EXCEPTIONS    

 

The following items cannot be returned or exchanged:

 

  •     Promotional Offers   
  •     Sale Items   
  •     Wall Offers   

  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  

  • A 25% restocking fee will be charged for all returns.     
  • Sale items are FINAL SALE and cannot be returned.        

 

SHIPPING


When we receive an order from our website GreenDoorCBD.com, it will be processed within 1 business day. After your order has been processed, please allow two to seven (1-7) business days for delivery. If your order includes multiple items, they may arrive in separate packages. We will provide shipment information to you to track your packages as soon as they are shipped by emailing, SMS messaging, and sending through Messenger apps.


Please Note

  • We offer Free Standard Shipping anywhere in the United States. (orders over $ 75)
  • We offer additional shipping through FedEx and UPS and this is a cost that pay for.

QUESTIONS

 

If you have any questions concerning our shipping and return policy, please contact us at:

+1 (424) 832 3161

support@greendoorcbd.com 


Business Hours are daily, 10:00AM to 10:00PM PST